Is my permit refundable or returnable?

All permit sales are final.*

If the event is cancelled, rescheduled, or significantly changed, please contact us for specific information regarding your event if these apply.

Before purchasing permits, carefully review your event details, dates and times. Policies set forth by our clients, including venues, teams and garages; generally prohibit Click and Park from issuing exchanges or refunds after a permit has been purchased. You agree that you will not attempt to evade, avoid, or circumvent those prohibitions in any manner with regard to the permits you purchased.

You will not contact Click and Park to seek a refund or exchange from us when Click and Park is prohibited from providing one by its clients, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card you used to purchase tickets from the Site. Should you do so, your permits may be cancelled, and Click and Park may, in its sole discretion, refuse to honor pending and future permit purchases made from all credit card accounts or online accounts on which such chargebacks have been made.

The majority of purchases made through our Site result in an ePermit you must print and utilize on site. If this is not required, it will not be shown as part of your order process or on your permit. If it is required, it will be clear during the purchase process and on your permit. The following information is shown to you during the purchase process if this is the case:

Note about ePermit: This option allows you to print your permit at home. You must have access to a printer to use this option. Keep this permit in a safe place as you would money. ClickandPark.com is not responsible for any inconvenience caused by unauthorized duplication. In the event that duplicate copies appear, the operator reserves the right to refuse entry to all permit holders and may credit the original purchaser the face value which will constitute full remuneration. 

* There are few exceptions to the cancellation/refund policy, where the facility has indicated they will allow refunds under certain circumstances. The following list of facilities are the only ones who allow early cancellations and refunds. 

LAX - Los Angeles International (Los Angeles, CA)

Cancellations and refunds are allowed with a minimum of 24 hours' notice before the start DATE of the reservation. A service fee of 10% of the purchase price will be held.  

Bradley International Airport (Windsor Locks, CT)

Cancellations and full refunds are allowed with a minimum of 24 hours' notice before the start DATE of the reservation. 

Denver International Airport (Denver, CO)

Cancellations and full refunds are allowed with a minimum of 24 hours' notice before the start DATE of the reservation. 

Fly Porter (200 Queens Quay West, Toronto, Ontario CAN)

Cancellations and full refunds are allowed with a minimum of 24 hours' notice before the start DATE of the reservation. 

Salt Lake City International Airport (Salt Lake City, UT)

Premium Parking: Cancellations and full refunds of the reservation amounts are allowed with a minimum of 24 hours' notice before the start DATE of the reservation.

Economy Parking: All sales are final. Refunds, and Cancellations cannot be processed for this option.

Fly Chicago [O'Hare International Airport & Midway International Airport] (Chicago, IL)

Cancellations and full refunds of the reservation amounts are allowed if requested before the start date/time of the reservation.

Freeman Park Camping (Carolina Beach, NC)

Cancellations and refunds are allowed with a minimum of 48 hours' notice before the start DATE of the reservation, depending upon circumstances (weather, etc.) A service fee of $2.00 will be held. 

DTCC Employees

Updates, cancellations, and full refunds are allowed if requests are received no later than 8:00 AM EST on the day that the reservation is set to begin.

 

When has a Refund Processed?

Please reference Dee’s email about the changes that were made to SP+ on March 9, 2020.  Here is her email and the Zendesk article as a recap:

I just Slacked this happy news, but I thought I’d share via email too, just in case.

SP+ has decided to take back the handling of their reservations placed on parking.com and so they are removing our phone number as of this evening. They'll remove it from the mobile app on Thursday. That means you need to know what to do if someone places a reservation before vs after the change to processing is made. Here is a Help Center article with instructions. Please review (and MTY share with your teams) and let me know if you have questions.

 

https://clickandpark.zendesk.com/hc/en-us/articles/360040317692-Change-to-Parking-com-Customer-Service-Handling

Thanks,

Dee

 

Orders placed after this date will not refund in CAPE the way they used to, although nothing about the process looks different.  There is one way to tell and that is if it’s ordered on 3/9 or after and you go to CANCEL the order, it will gray out all the buttons, like this order:

 

 

If you are unable to click on the Refund Order button, you are not actually refunding the order.  If the status remains red and Cancelled, no refund of charges has taken place. 

If the order status does not turn orange and change to Refunded, the customer will not receive their funds, as nothing has been truly refunded.

*Please bring any orders that require refunding to my attention if they are on or after this date of 3/9/20.

 

Additionally, as we just processed over 10,000 refunds last month and this, we will see an increase in calls from customers asking about the whereabouts of their refund, the actual funds in their account.

When an order shows as Refunded in CAPE, then a refund was issued back to the customer.  They may have trouble locating the refund so here are some steps you can do to help them:

  • Confirm the last 4 of the credit card on the order, and that they are looking under the same card for their refund (many people have numerous cards and accounts).

“Thanks for calling Mr. Lee, I’m happy to help you locate this refund. 

We are looking at the card ending in 8520, correct?”

  • Confirm the date of the refund and ask them to look on that date or later (given it takes about 2-3 business days for refunds to process)

“I see that the charge for this order shows as Refunded on my end, with the refund date of 5/1/20.”

  • Ask if the card is a debit card or credit card?  While debit card credits can show pending and then in real time after a few business days, credit card credits may not appear until the next billing statement.  If a refund was processed on March 14, it could not possibly appear until April’s statement.  If they are uncertain, calling their credit card company can provide some relief and confirm where they can find it.

As a recap:

  1. If it was a microsite or online order, the status is refunded, and 2-3 business days have passed, the customer was refunded.  It’s now our job to help them locate the refund.
  2. If it is just Cancelled, it most likely was not refunded.
  3. If it was an in app purchase or .io order, please refer to Phonixx to track the refund.
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